Terms and Conditions

1. Quotations & Acceptance

All quotations are valid for 30 days from the date of issue unless otherwise stated in writing. If the quotation is not accepted within this period, the Contractor reserves the right to revise the price to reflect changes in material costs, supplier pricing, labour, freight, government charges or other associated costs.

A quotation is deemed accepted when the Client signs or otherwise provides written acceptance, pays any required deposit, or instructs the Contractor to commence the Works. No work will commence until the quotation has been accepted.

2. Pricing, Variations & Unforeseen Conditions

The quotation is based solely on the scope of work described within it. Any additional work requested by the Client or required during the Works that falls outside the original scope constitutes a variation and will be charged at the Contractor’s current rates unless otherwise agreed in writing.

Where reasonably practicable, the Contractor will obtain the Client’s approval before carrying out a variation. However, where immediate work is reasonably necessary to make the installation safe or comply with legal requirements, the Contractor may complete such work and charge the reasonable cost.

Quoted prices assume normal site conditions and standard access using ladders during normal business hours (Monday to Friday, 7:00 am to 4:00 pm). If unforeseen conditions are encountered, including asbestos, hazardous materials, concealed defects, damaged or non-compliant wiring, restricted access, hidden services, structural obstructions or specialised access requirements, the Contractor may suspend the Works, provide a revised quotation and recover any reasonable additional costs incurred.

3. Payment Terms

Unless otherwise agreed in writing, residential service work is payable immediately upon completion of the Works and receipt of the invoice, and before the Contractor leaves the site. Commercial or larger projects shall be paid in accordance with the payment schedule stated on the quotation or invoice.

The Contractor may charge interest on overdue accounts at the rate permitted by law together with any reasonable costs incurred in recovering outstanding amounts, including debt collection and legal costs where permitted. Ownership of all materials supplied remains with the Contractor until payment has been received in full.

4. Site Access & Client Responsibilities

The Client must provide safe, clear and unrestricted access to all work areas and ensure the worksite is suitably prepared before commencement. The Client is responsible for removing furniture and belongings where practical, providing access to switchboards, ceiling spaces and equipment, securing pets, keeping children and visitors away from work areas, advising the Contractor of any known hazards and ensuring the site is safe.

Where additional time, return visits or delays arise because access is unavailable, another trade has not completed their work, customer-supplied equipment is unavailable or defective, or the Client is otherwise not ready for the Works, additional labour, travel and call-out charges may apply. Bookings cancelled with less than 24 hours’ notice or failed attendances may also incur reasonable charges.

5. Existing Electrical Installations & Safety

The Contractor is responsible only for the electrical work performed under the quotation and accepts no responsibility for faults arising from pre-existing wiring, deteriorated installations, overloaded circuits, defective equipment or work performed by others.

Testing or energising new work may reveal faults that previously existed within the installation. Rectification of those faults is not included unless specifically quoted.

The Contractor is legally required to comply with applicable electrical legislation and Australian Standards. If unsafe, defective or non-compliant electrical equipment or wiring is identified, the Contractor may disconnect or isolate the affected installation and will not reconnect it until it has been made safe and compliant. Any required rectification work will be charged separately unless already included within the quotation.

6. Delays, Damage & Additional Attendances

The Contractor is not responsible for delays caused by builders, other trades, suppliers, utility providers, network operators, weather events or circumstances beyond the Contractor’s reasonable control.

Unless expressly included within the quotation, making good, painting, plastering, tiling, decorating and other cosmetic repairs are excluded from the Contractor’s scope. Temporary power interruptions may be required during the Works and the Contractor is not liable for inconvenience or losses resulting from necessary power isolation.

Following practical completion, any additional attendance required because completed work has been altered, damaged, concealed, disconnected or affected by the Client or another party will be treated as a separate service and charged accordingly.

7. Workmanship Warranty

The Contractor warrants that all workmanship will be free from defects for a period of 12 months from the date of practical completion, provided the Works have been paid for in full.

This warranty does not apply to fair wear and tear, misuse, accidental damage, unauthorised alterations, interference by others, customer-supplied products, defective products not supplied by the Contractor or failures caused by existing electrical installations. Manufacturer warranties apply separately to products supplied.

The Client must notify the Contractor within a reasonable time of becoming aware of any alleged defect and provide the Contractor with a reasonable opportunity to inspect and rectify the issue before engaging another contractor.

8. Liability

To the maximum extent permitted by law, the Contractor’s liability is limited to the rectification of defective workmanship or replacement of defective goods supplied by the Contractor.

The Contractor is not liable for indirect, consequential or economic loss, including loss of profits, business interruption or delays beyond the Contractor’s reasonable control.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

9. General

Where required by law, the Contractor will arrange the necessary testing and certification relating to the electrical work performed. Unless otherwise stated, government charges, distributor fees, metering alterations, supply authority fees, council charges and third-party inspection costs are excluded from the quotation.

Where the Client supplies fittings or equipment, the Contractor accepts no responsibility for their quality, suitability, compatibility, manufacturer defects, warranty or delays arising from those products. Labour associated with their installation remains chargeable.

The Contractor may take photographs of the Works for quality assurance, record keeping, warranty and evidentiary purposes. Photographs will not intentionally identify occupants or disclose personal information without consent unless required by law.

10. Disputes, Governing Law & Australian Consumer Law

The parties agree to first attempt to resolve any dispute through good faith discussions. If the dispute cannot be resolved within 14 days, either party may pursue any rights available under applicable law.

These Terms and Conditions are governed by the laws of Queensland, and the parties submit to the jurisdiction of the courts of Queensland.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer rights, guarantees or remedies available under the Australian Consumer Law or any other legislation that cannot lawfully be excluded.